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November 29, 2025
Question

How can I correct this ?Paycheque sync error Account with name Payroll 1 and id 76 is not present, please restore to sync the transactions again

  • November 29, 2025
  • 1 reply
  • 4 views
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1 reply

EduardA
QuickBooks Team
November 29, 2025

Welcome to the Community, @tschubrink.
 

This error means a payroll account (likely "Payroll 1" with ID 76) was deleted, and payroll transactions are now orphaned.
 

To fix this, first check for deleted or inactive accounts. Here's how:
 

  1. Go to the Gear icon, then select Chart of Accounts.
  2. In Settings, check Include inactive.
  3. Look for accounts with "(deleted)" in the name — specifically anything named "Payroll 1" or similar payroll expense accounts.
     

Next, restore the deleted account by finding "Payroll 1 (deleted)", clicking the dropdown next to it, and selecting Make active. If the account was fully deleted (not just inactive), you may need to recreate it with the exact same name.

 

After restoring, return to the payroll sync error and try syncing again. If the issue persists, we suggest contacting our Payroll Support team to look into what's causing this sync issue. Here's how to reach Payroll Support:
 

  1. Go to the (?) Help icon, then select the Search tab.
  2. Choose Contact Us.
  3. Briefly describe your concern in the box and click Continue.
  4. Choose your preferred support option: Appointment, Chat, or Callback.
     

Before reaching out, check the support hours to ensure you can connect with a representative at a convenient time.

 

If you have any other concerns, feel free to leave a comment below.