Thanks for reaching out here. QuickBooks Online Payroll let's you edit the status of your employees seamlessly. I'd be happy to assist!
Based on the information you've provided, the message you're seeing would indicate that you have an employee who may also be listed as a contractor/vendor. To ensure you're on the right track with making an employee active, follow these steps;
1. Open Payroll from the left menu and then Employees
2. In the Active Employees field, use the ▼ dropdown menu and select All Employees
3. Select the employee you want to make active again
4. Click on the Edit ✎ on the Employment tab
5. Make the necessary changes and hit Done
That should do it!
If you require additional assistance, please don't hesitate to contact us. It would be our pleasure to work with you directly and ensure you're able to complete you QuickBooks Online Payroll goals as soon as possible.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat. Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
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