It's nice to see you in Community. Welcome back! QuickBooks Online Payroll is a dynamic way to pay your staff with confidence. Having the deductions and contributions set up accurately, is key in keeping aligned with government guidelines. I'd be happy to point you in the right direction, so you can successfully reverse the Employment Insurance seamlessly!
In this situation, you'll need to contact our Customer Care team outside of Community. This will enable them to work with you directly, in a secured environment, and gather the necessary information to proceed with the reversal process.
Feel free to reach back out if you have any other questions. We'd love to help!
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