Welcome to Community! It's essential that your year-to-date information is successfully added in QuickBooks Online Payroll, to ensure accuracy on the associated forms. In this situation, I recommend contacting our Customer Care team outside of Community, for personal assistance. They'll be able to email you the necessary forms, to enter the information from their end, so you can proceed with paying your staff with peace of mind.
Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.