I don't have access to the Employment tab, so I can't deactivate employees or change work location.

Hello humanresources,

Thanks for confirming that you're logging into QuickBooks Online as an admin user. This should give you access to the Employees tab. Additionally, one of the great things about QuickBooks trials is that they give you full access to the features in the program, including accessing the Employees tab and managing that section of the books. As long as your trial is active, you should still have access to those options.

In light of those things, I'd like to do more troubleshooting to figure out what might be preventing you from doing so. I'll give you a few suggestions as well as the contact details for support should you need more help.

Being a cloud software, one of the best and easiest troubleshooting steps for QuickBooks Online is to clear the browser or app cache, which you can learn how to do here: How do I clear my cache and temporary Internet files? Doing this, as well as trying another browser type entirely, helps ensure that you're working from a clean slate and there aren't any data issues affecting your use of the product.

If that doesn't work, reach out to support to share more detail about what's going on.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

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We'll help you get back on track.