If an employee did not receive their payroll funds, how do I contact Quickbooks to resolve this

Hi tianne-bunch-gma,

Welcome to Community!  QuickBooks Online Payroll is a dynamic way to pay your staff with confidence.  I can understand your concern when an employee hasn't received their funds.  I'd be glad to help!

It's important that your employees are paid as scheduled.  When the funds haven't been deposited, an email notification is sent to the Principal Officer on the account.  However, it's important to review the employee information to ensure their bank account information is accurate.  Here's how;

1. Open Payroll, then Employees from the left menu

2. Select the Employee

3. Click Edit in the Payment method section

4. Make any changes as you see necessary

5. Save your changes.

To pay your employee now, you'll need to add them as a Customer or Supplier and create a Cheque or Expense, then forward the funds by e-transfer.  Please note that when adding an employee as a customer/supplier, you may see a notification stating this person already exists in your system.  To continue, you'll want to add an identifier such as an (*), to the beginning or end of their name.  By doing so, you'll be able to successfully add them without error.

Should you require additional assistance, please don't hesitate to contact us.

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.

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You can also check the Get help with QuickBooks products and services article for the support hours.

Please feel free to reach out again with other questions.  We're always happy to assist!