in my payroll, it says "action required, your account is on hold". how do I fix this and why is it there?

Hi there, Tiffany. It appears that QuickBooks has placed a security or administrative hold on your account since you haven’t run payroll in about a year.

This could be due to outdated information, such as expired state tax IDs, unemployment rates (which change annually), or bank authorizations that may need re-verification for compliance, especially in relation to FINTRAC.

To resolve this issue, you’ll need to complete and submit the necessary documents. To get more details about this and for better assistance regarding the actual status of your account, please contact our Payroll Support Team. They have the tools to verify and help you with your account. Here’s how to reach them:

1. Go to the Help icon, then select the Assistance tab.
2. In the box provided, briefly describe your issue or type Contact Support.
3. Choose either Chat or Callback for help.

To determine the most convenient time to reach, please check our support hours.

If you have any additional questions, please feel free to revisit this thread.