Employees & Payroll

Related to paycheque sync error

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I have it corrected with CRA. This is the 2nd year Quickbooks has done this to me. I called in last year to them with no success at all. The person I spoke to had no idea and I had to Pay CRA penalties.

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I have tried numerous times and checked all available inboxes.

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one of my employees didn't have any income tax deducted

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I was able to print the T4's and summary. According to QBO's instructions, I'm supposed to be able to "download XML file" from the "T4 Employer Slips" section. However, the only option I have is to "View XML" and it just shows programming info. I hope I don't have to manually input each employee's T4's into CRA's website!!! Can someone enlighten me? Thanks.

I have payroll items for Holiday, Bad Weather, Jury Duty, etc that are accruing PTO.  Since they are not hours "worked" they should not accrue vacation time.  Is there a setting to prevent accruing time?  I believe only hours worked should accrue PTO.  The item "Vacation" does not accrue PTO so why can't other items act the same? 

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Help, I cannot figure out how to work around this error msg: Error: We are unable to process your submission because the transmitter CRA account number given in the attached T619 electronic transmittal record does not match the account number you used to sign in.  Anyone who has solved the issue please HELP! Thanks in advance 

How do I record a payment if I don't pay the entire amount of the remittance owing? Support told me to use prior tax history but that isn't correct as it doesn't record the payment coming out of the account. It assumes you made it elsewhere.

For our employees that have been with us for awhile their payroll info shows asPayroll Schedule-BiweeklyPay Frequency-Biweekly For any new employees set up it shows asPayroll Schedule-BiweeklyPay Frequency-Semimonthly  The Pay Frequency cannot be changed for any employees and the semimonthly frequency seems to be messing with the proper deductions being made. How do I change this?

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I have an employee that is paid monthly for a portion of her job and then weekly for the other portion of her job.  Is there a way to have that employee have 2 different pay schedules in QB Premier manufacturing desktop?

I am running QB Premier Contractor with Payroll performing my first T4 run. I reviewed, corrected, printed and uploaded an XML file to CRA.  Question is, did that XML file I uploaded to CRA include the summary?  Or do I need to file that separately?

I just tried to file our T4s via efile. I have processed this way for years. Today, when I try to process these, I am getting a "T4 Validation Error," which further states, "Company name - line 1: The text _______ is invalid for this field. This field can contain only letters, numbers, spaces, and most printable punctuation characters except asterisks(*), apostrophes ('), and colons(:). It also cannot exceed 30 characters in length. This has never been an issue prior to this year. I don't know how to rectify this problem, nor do I want to. Our legal name has a (&) within it. Is there a way on the Qbooks desktop to download the T4s as an XML file without having Qbooks do it?______________________________________Next Issue,Second CPP posting incorrectly if pensionable earnings are within the base CPP maximum contribution and then goes into the second CPP but not reaching the "Maximum Contribution" for the second CPP. This was not identified until I had filed my remittances

Hello, I want to set the employee's contribution to their RRSP; this is quite easy to do with QuickBooks pay online. My understanding is that when the paycheck would be generated, the company would hold the money of the RRSP.  I need to understand in which QuickBooks account the RRSP money will be held temporary and how the company will transfer the RRSP into the employee's brokerage account. Does anyone know the recipe to do this? Also, I don't see any place in the employee's setting to put a brokerage firm and brokerage account number; did I missed something? Thanks in advance for your help

Last year there was an issue with the T4's and the values were in the incorrect boxes in the T4s. I had to do them all manually.I just checked and they are printing the same way again. We are up to date on our updates.Anyone else experiencing this still?

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I just issued T4's to employees and one of them is furious because it appears he is going to have to pay so  much more extra in taxes because QuickBooks did not deduct enough.  What's the point of having payroll if it can't be accurate with deductions?