Running payroll. QBO stuck on "Gathering Payroll info.." Tried different browsers and different PC. Any ideas?

Hi dbudden,

Your experience with QuickBooks Online is something we take seriously. Making sure everything's working how it should is a huge part of that. I'd be happy to help go over this with you.

At this time there is a known issue with the payroll add-on feature that causes it to get stuck on gathering payroll info. Since you already tried other browsers and even a different PC, it'd seem that you are experiencing this issue. Just to be completely sure I suggest clearing your cache and cookies by following the steps here.

Should you still have issues you can call our support team to be added to the investigation and be updated on the progress. Their contact information can be found here.

Hope this helped!