Trying to enter a social insurance number for a new employee. says it is invalid. Clearly it is not. I have doubled checked with the employee. Stil wont work. how to fix?

Hello alderpeaksconstr,

Checking with the employee that the number is correct is the first step in these situations, so I'm glad to hear that you've already got that checked off the list. QuickBooks Online's Payroll systems are designed to recognize CRA assigned SIN numbers, whether they're for a permanent resident or something temporary granted to the individual. I'll point you in the right direction with getting this sorted out.

After verifying the number with the employee, the next step is to consider what kind of SIN number it is. Certain SIN numbers might be causing issues in the program, such as a temporary SIN that's expired. It's important to verify that that's not the case.

I encourage you to review these two CRA articles to find out what kind of SIN your employee has and then to get in touch with QuickBooks Online support for further assistance if needed.

• Social Insurance Number – Overview

• Social insurance number (SIN)

Here's how you can contact support.

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Give us a shout and we'll get you back on track! Have a great week.

I am also having this problem. I verified her SIN on a website and it said it was valid. What do we do now? It won't let me submit it, and I haven't paid her in over a month. This is not okay. Please help.

Also, your post said you would share links to verify the SIN number, but it did not include the links. Please update your post for the next person with the links.