when I go to "run payroll: all fields are showing as ZERO for my employee. Also when I run pay check list it is not showing all the pay checks for this year.

Running payroll accurately and on time is crucial for you as an employer to ensure your employees are paid correctly, mboakley1. Let me help you troubleshoot and resolve any issues you might be experiencing. Here are some steps we can take together.

When running payroll, ensure that you select the correct pay schedule for your employees.  Incorrect selection can result in zero amounts if there are no hours or pay rates associated with that specific period.

Also, verifying employee information, including pay rates, deductions, and tax details, is correctly set up in QBO. Incorrect or missing data may cause payroll miscalculations.

When viewing the paycheque list, ensure that the date range is set correctly to include all paychecks for the year. Just click the Filter button and select This year as the Date range. You can also run the payroll summary report to see what you've paid in your QuickBooks payroll.

However, if all the details are correctly set up, I'd recommend accessing your account using a private window. This way, we can determine whether this is a browser cache-related issue.

Here are the keyboard shortcuts:

• Safari: Command + Shift + N
• Google Chrome: CTRL + Shift + N
• Mozilla Firefox or Microsoft Edge: CTRL + Shift + N

Then, run your payroll and review the paycheque list. If all the information appears, clear the browser's cache. This action will remove all stored data from your browser, helping to optimize its performance. You may also use other supported browsers as an alternative.

Additionally, I'll be sharing these links that will guide you in creating paycheques automatically and printing them on a QuickBooks-compatible voucher cheque or pay stubs on plain paper in QuickBooks Payroll:

• Set up and manage your Auto Payroll in QuickBooks Online Payroll
• Print paycheques and pay stubs in QuickBooks Payroll

If you have questions about managing your payroll or need guidance on any other features within QuickBooks, please feel free to reach out, mboakley1. Our team is always here to help. Take good care.