Why am I unable to send the employees t4's vis Workforce?

Forum|Forum|6 months ago
January 5, 2026
1 reply
3 views

My employees receive their paystubs through Workforce fine. When I created the T4's for 2025, I am unable to select employees as indicated in step 3 below - there are no employees shown. I have their T4's in QB and am able to print them etc. If you didn't send the T4 to your employees while preparing the T4s and year-end forms, or need to resend the T4 slips, follow the steps below: 1 - Select the Filings tab, then move down to the Done section. 2 - Select Send in the T4 Employee slips box. 3 - Select the employees that you would like to send the T4s through Workforce and select Submit. Ideas or suggestions?

Workforce Payroll

AljhonC

QuickBooks Team

Hi, @rclbr51. Thank you for sharing the steps that you've tried, which are all correct.

Based on your description, your employees have successfully received their pay stubs through Workforce. This confirms that their accounts are active since they can access the system without any issues.

To resolve the issue efficiently, we recommend contacting our Live Support team. They specialize in troubleshooting and can help identify why the option to select the employee is missing. When contacting them, please provide detailed information about the issue. This will help them better understand your situation and offer a quicker solution.

Here's how to get in touch with them:

1. Click the Help menu or the (?) icon in the upper-right corner of QBO.

2. Go to the Search tab.

3. Type contact us in the search box

4. Click Contact Us below.

5. Choose your preferred method of communication: Chat or Callback.

If you have any additional questions or concerns about QuickBooks, please click the Reply button to let me know.

Sign up

Login with SSO

Let's get you signed in

Login with SSO