I do not understand why one of the accounts does not reconcile pls help

Hi yeppoonbridge, 

With this inquiry it would best if you could reach out to our friendly support staff for more assistance on reconciling the account. This way one of my colleagues could do a screen share with you and work through the problem through a number of troubleshooting steps. Please click here to get in touch and our team will solve your issue asap. 

Thanks, 

-Steven