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November 4, 2023
Question

Is there a technical issue with the reconciliation page

  • November 4, 2023
  • 1 reply
  • 4 views
page is hanging after each transaction is ticked

1 reply

Level 5
November 4, 2023

I'm sad to hear that you're experiencing an issue when doing reconciliation, magginolan. 

 

Rest assured, I'm here to provide clarity and insights on how to proceed.

 

Upon reviewing our system, I can affirm that there is an ongoing investigation concerning the issue you've experienced during the process of reconciliation. Rest assured our dedicated product engineers are diligently working to address these concerns at the earliest opportunity.

 

I recommend reaching out to our support team so that you can be included in the list of affected users. This will help our engineers assess the scope of the issue and keep you informed via email updates once it's resolved.

 

Here's how: 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

We also have a couple of troubleshooting steps for you in case you see any bank errors in QuickBooks. Please check it out: Fix specific bank errors

Also, regularly conducting the reconciliation process is advised to ensure that the account balances in QuickBooks Online (QBO) align with your actual bank statements.

 

We appreciate your patience and understanding throughout this process. Please don't hesitate to contact us if you have any further questions or concerns. Stay safe!