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peacefulpetscrem
November 17, 2019
Question

Why has the view in the app. been changed so that now I cannot see the client and amount owing in one line? Please change this back as it very annoying as it is now

  • November 17, 2019
  • 1 reply
  • 0 views
No text available

1 reply

C
Charies_M
Level 9
November 18, 2019

Thanks for bringing this up, peacefulpetscrem.

 

QuickBooks Online app allows you to see client and it's corresponding amount in one line. If you experience the other way, I suggest performing some basic troubleshooting steps to better isolate this. 

 

Let's begin by changing the data connection on your mobile phone. If you're connected to Wifi, change it to cellular and vice versa.Once done, close and restart your application.

 

Otherwise, you may need to refresh your data by following the steps below: 

  1. From your mobile app, click the hamburger icon.
  2. Choose Help & Feedback.
  3. Click Refresh Data.

 

If none of the above steps works, you can have this article for additional troubleshooting options: Mobile Troubleshooting Quick-Start Guide.

 

If you have any other questions, be sure to let us know. I’m here to help. Have a nice day ahead!

P
peacefulpetscremAuthor
November 22, 2019
Hi
I have tried so many things and still the information does not fit the screen.
 
How do I make the print smaller as this might made it fit?
 
This is driving me nuts!

 

MikiD
MikiD
November 22, 2019

Have you tried uninstalling reinstalling the application, peacefulpetscrem?


If not, you might proceed on doing this. You can check this article for steps on how to install the application again: download the QuickBooks Online mobile app. 


If this won’t work, it would be best to reach out to our support team. They can run some test to figure out the root cause and help you fix it. 


Here’s how you can reach out to them:

  1. Click the three dots icon at the top. 
  2. Select Help and chose Help and Support. 
  3. Click Contact us. 
  4. Enter your concern about the display. 
  5. Select Let’s talk and Get a callback. 

Post those questions you have in mind. We’ll be more than happy to help. 
 

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