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September 3, 2026
Question

Ive followed the advice given click the gear symbol then subscription but no selection to reactivate is available that i can see What is my next thing to try ?? Thanks

  • September 3, 2026
  • 1 reply
  • 5 views
Please help thanks

1 reply

Moderator
September 3, 2026

​@intuit_efea7bfdd70f 

Since you're not seeing an option to reactivate your subscription, I'd initially recommend troubleshooting the browser.

Here's how:

  1. Try using a private or incognito browser. If your reactivate option displays while browsing privately, you can try clearing Intuit-specific cache and cookies next.
  2. Restart the browser.
  3. Add Intuit as a trusted website.


Also be sure to review your system requirements for QuickBooks. If any of these requirements aren't met, it's possible you could encounter unexpected behaviors in-product.

If there's any additional questions, I'm just a post away. Have a great Thursday!