The existing Primary Admin has resigned from the company and we no longer have access to their email/login credentials.

To change the account's primary admin, you must submit a formal request and meet security prerequisites for business transitions, including providing a valid government-issued photo ID and legal documents tailored to your business type.

Once your documents are ready, you can follow these steps to proceed:

1. Open the Business Change Request form.
2. Select the company to request as the primary admin or contact.
3. Ensure you answer all dropdown questions and select Continue.
4. Review your business details and select Continue. If incorrect, select This is not the right business.
5. Review your personal details and select Continue.
6. On the summary page, confirm all information is correct, then select Continue.
7. Click Submit request to notify other business owners or authorized parties.

After that, the owner or other authorized individuals should submit the necessary documents and wait for status updates in steps 3 and 4 outlined in this article.

Please note that while this guide is tailored for the US, the same process applies to your region as well.

Feel free to return to this post if you have other concerns.