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July 28, 2019
Question

Does anyone know how to rectify the gst action centre that is missing on my page when I try to access gst? Can select from left column & current quarter appears only

  • July 28, 2019
  • 1 reply
  • 5 views
No text available

1 reply

RenjolynC
Level 9
July 28, 2019

Hi jennaricky,

 

If the previous return is missing from the History section of the GST page, then we can do troubleshooting steps. This is to rule out any browser-related issue that causes some information not to show up.

 

You can follow these steps:

  1. Open your company in an incognito or private browser.
  2. Go to the GST centre and check the previous quarter.
  3. If you can see the information, go back to your regular browser and clear the cache.

Let's also try using a different browser such as Internet Explorer, Firefox, or Safari. Otherwise, contact our Phone Support Team for further investigation.

 

Here’s how you can reach out to us:

  1. Click the Help icon located in the upper right-hand corner.
  2. From the Search tab, enter Contact Us.
  3. Select the Contact Us button.
  4. Choose Callback.

 

To know our support availability time, visit this article: Get help with QuickBooks products and services.

 

For any additional questions about GST in QuickBooks, please let us know. Thanks.