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October 8, 2019
Question

Wont let me mark GST as Lodged? Please help. Getting a mediate that states must 'save' first but no button to save just to go back or to lodge GST.

  • October 8, 2019
  • 1 reply
  • 2 views
No text available

1 reply

October 8, 2019

Hi Gogreenbydegrees, 

This is not a normal behavior and definitely needs to be looked into. 

Thank you for bringing this to our attention. 

 

Before we refer you to our experts, try the following first and if still doesn't work, it might be best to get one of our QuickBooks expert to investigate this for you. 

> clear cache and cookies and login again and try marking as lodge

> make sure you are using Google Chrome as it works best with QuickBooks or you can also use Safari and Firefox. 

 

If this issue persists, you can contact our live support team to further check. Here's how:

 

  1. Log in to your QuickBooks Online account.
  2. Go to the Help menu at the upper right.
  3. In the Search bar, type Contact Us.
  4. Click the Contact Us option.
  5. Choose Callback.
 
For support availability time, feel free to view this article: Get help with QuickBooks products and services.

 

Hoping for this issue to be resolved for you. Let us know if there's anything else we can help you with. Cheers!