Any people having issue with bank connection since PSD2 came in. How can I rectify. Programme unusable at moment as constantly showing message that sync issue

Thanks for posting here in the Community, info. 

At this time, our product engineers are aware about our customers being unable to use the program when syncing bank feeds. I want you to know that they are updating the system for PSD2, a new banking rule. This is to ensure we are compliant with the Irish law and regulations.

As an alternative, you can manually enter bank transactions through your account register.

PSD2 aims to improve life for financial services customers. This covers people that have bank accounts, loans and credit cards, such as small business owners, just like you. Here are some benefits of PSD2 once it’s implemented in QuickBooks:

• You can save time by connecting accounts and credit cards. This way, it will automatically upload transactions as they happen.
• The software matches sales to invoices and costs to expenses. This means you'll just have to approve the entries and move on.
• You can add unlimited bank and credit card accounts so you’re in complete control.

Check out this article: Open Banking and PSD2. This link provides more information about the rule overview, how it affects your business and the impacts on the market.

Please know that I’m here anytime you have other concerns. Take care always, info.

Another frustrated user, very unhappy about the value the software is providing without open banking working. I agree with other members here and believe all customers affected by this issue should receive at least a  discount until this issue is resolved. I'm paying upwards of €35 per month, mostly to avoid losing historical data. I'm unable to use the software as intended and noone from QB are willing to issue an eta.  Leaving us Irish users in limbo.

Hi SeanVinnySmalls,

I know many users use Online Banking, one of the time-saver features in QuickBooks Online.

I can assure you that our engineers are working on an update related to Open Banking and PSD2. Please note that QuickBooks and the financial intuitions are involved in this change. However, I’m relaying to your feedback about our timeline, as this is what others would want to know as well.

In the meantime, you can consider the option to upload your bank transactions. You can do it on a weekly or monthly basis, depending on the quantity of the transactions you process.

Thank you for your understanding. If you’d like to add feedback, I will listen to it.

I think it's absolutely ridiculous that this stopped working in September, we're now in February and still no real indication of when this will be resolved. What is the hold-up? Are QB developers working on this or is it just on a do list? If the problem is not worth their attention within four months. Our subscriptions are clearly not valued.

This function is one of the core reasons I use the software and without it the experience is extremely clunky and overpriced. I'm at the end of my tether and consider cancelling my subscription frequently. The only thing keeping me here is the historical data and hopes that if I wait long enough this will be resolved but I'm strongly beginning to doubt that.