We are based in Ireland but we are importing some services from outside EU (for example Zoom subscription). How do we correctly apply VAT for this import?

Yes, only EU imports should utilize the default RCS rate, accounts-chern-c.

As for importing services from outside the EU, I suggest discussing the matter with your accountant. They can advise you to account for this to avoid messing up your records.

I've added the following articles to assist you with managing VAT rates in the system, as well as submitting and paying your taxes:

• How do I set up sales GST/VAT rates and use them on forms?
• Learn how to file and pay the Tax/GST in the QuickBooks Online International version.

Feel free to visit the Community for other queries concerning VAT management or any issues you may encounter in QuickBooks. I'm always willing to assist.