Creating a new company files from existing files always freeze

I appreciate your efforts in creating a new company file from an existing file, @dsuson25. The possible reason could be damaged program files. To resolve this, you can download and install the QuickBooks Tool Hub. Let me provide the steps on how this works.

This tool helps resolve major issues and errors that prevent you from creating a new company file. For the best experience, we recommend using Tool Hub on Windows 10, 64-bit.

Please follow these step-by-step guide:

1. Close your QBDT, then download the recent version (1.4.0.0) of the QuickBooks Tool Hub.
2. Please save it in an easily accessible location and open it (QuickBooksToolHub.exe). Follow the on-screen instructions to install it, agreeing to the terms and conditions.
3. Once complete, you can access the tool hub by double-clicking the icon on your Windows desktop.

Now, let's run Quick Fix my program:

1. In the QuickBooks Tool Hub, click Program Problems.
2. Select Quick Fix My Program.
3. Start QBDT and open your data file.

Additionally, you can check this article for more detailed information about fixing your QBDT: Fix issues when QuickBooks has stopped working.

Once everything is settled, you can start adding users with a specific role to manage your books.

Let us know if you have further questions about creating new company files in QBDT. Don't hesitate to click the Reply button, and we'll respond to you as soon as possible.

@dsuson25 

Run the Verify/Rebuild Data utility. Any unresolved error message?