Error setting up additional carriers in the new shipping manager

Your efforts in attaching a screenshot is much appreciated, Courtney.

You'll want to contact our live support team directly. They have the resources to determine the cause of the error you're experiencing and can guide you through the next steps. 

I'll show you how you can reach them: 

1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Hit Contact Us.
3. Give a brief description of your issue, then Continue.
4. Sign in to your Intuit account,  choose Continue, and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Click chat with us or Have us call you.

Check out their operation hours to determine their availability. 

I’ll include articles on scanning receipts and documents to attach to transactions, as well as tracking inventory across different locations:

• QuickBooks Scan Manager: Scan and attach documents to transactions
• Set up Advanced Inventory

Our customer service team stands ready to assist you. For any follow-up questions about shipping management, feel free to tag me in the comments. I’m here to help.