For some reason my Chase Business account disconnected and keeps giving me "something unexpected happened" error when I try to reconnect

Thank you for providing the specific error message while trying to reconnect your Chase account in QuickBooks Self-Employed, justin62. 

This detailed information is appreciated as it allows us to cross-reference our records for any known issues or alerts that may be similar to your situation.

You also mentioned that you experienced comparable results when trying to reconnect your bank in both the web version and the mobile app of QBSE. In this case, I suggest checking with your bank's website to make sure everything is working on their end. Here's how: 

1. Sign in to your bank's website. If you can't sign in, reach out to your bank or credit card company about the next steps.
2. Look for any messages, notifications, or alerts on your dashboard. These often provide information about ongoing system maintenance, temporary outages, or other issues that could affect third-party connections.
3. Review your account pages, account history, and attempt to view recent transactions. If you're unable to access this information or notice any unusual behavior, it could indicate potential connection issues on Chase's side.

If everything is working on the bank's website, you can reach out to our phone or chat support teams for QBSE. They are better equipped to conduct a more in-depth analysis of your account and investigate the root cause of the error message. Here's how to reach out to them: 

1. Log in to your QBSE account and click the Help menu in the upper-right hand corner.
2. Click Contact Us.
3. Type in a short description of your concern and click Continue.
4. Select between Chat or Callback.

Let me also share these articles in case you might also need to do these tasks while working with your banking transactions in the program: 

• Manually Import Transactions Into QuickBooks Self-Employed
• Exclude Or Delete Transactions In QuickBooks Self-Employed

The entire QuickBooks Team is always available to assist you with any questions or concerns you may have about downloading bank transactions or using any other features of the QBSE platform. Whether you're troubleshooting an issue or simply looking to optimize your use of the software, don't hesitate to reach out.