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V
valleytrophies
New Member
November 3, 2020
Question

Have QuickBooks license but do not have the product code. How to install?

  • November 3, 2020
  • 3 replies
  • 53 views

I went through a small business building program with a local bank and we were gifted an HP laptop and a QuickBooks license number that is supposed to be good for one year. The problem is, the bank that gifted it to us does not know what the product code is, only the license number, so I can not activate the software. Is there a way to make this work?

3 replies

J
JamesDuanTQuickBooks Team
QuickBooks Team
November 3, 2020

Hello there, valleytrophies.

 

We have different ways to locate the product code and license number of QuickBooks Desktop. They are usually found on the original packaging next to the UPC Code. 

 

If you no longer have the packaging with the license and product numbers, we can use the License Look Up tool.

If you have registered the product, you can visit the Customer Account Management Portal (CAMPS) to get the details.

 

Our last option to find the product number would be to contact our Customer Care Team. They can pull up your account and review the details of QuickBooks Desktop. 

 

Here's a link for reference: Find QuickBooks Desktop and Point of Sale product and license info.

 

After installing QuickBooks Desktop, you can already register it using the product and license numbers: Activate QuickBooks Desktop for Windows.

 

Let us know how this goes so we can further assist you. Have a great day!

 

V
valleytrophiesAuthor
New Member
November 3, 2020

Hi James,

 

Unfortunately, they did not give us any packaging or even tell us what version of QuickBooks the license if for. All the did was give us the laptop and a piece of paper with the License number on it as well as the web address to download QuickBooks. I can't install the program since it gets stuck at the stage where it is asking for the product number. We actually already have an older version (2019) of QuickBooks Premier on the rest of our computers that we are actively using. Is there a way to integrate this license with what we already have? I don't have access to any of the other information needed to find the Product Code for this new License.

 

Thanks,

Travis

 

C
Catherine_B
Level 9
November 4, 2020

Thanks for keeping us posted, valleytrophies.

 

We're unable to pull up product and business information here. I'd recommend getting in touch with us so we can securely check your product details. To have different options on how to contact us, please click here. 

 

Always know that the Community is available 24/7. Let us know if you have other questions. Keep safe!

D
Dhamith2
January 3, 2021

I use quickbooks pro. My laptop crashed and i need to download quickbook. One of your representative emailed me the license and product no but it did. Ot work. I have been using quickbook over 10 yrs and pay subscription every year. I also use quickbook payroll. Please send me the right one. Or tell me how to locate license no and product no. 

J
JonpriL
Level 9
January 3, 2021

Hello @Dhamith2,

 

You can log in to the Account Management portal to determine your license and product number before installing QuickBooks. Let me show you how.

  1. Go to http://camps.intuit.com.
  2. Select QuickBooks Desktop.
  3. Under Product and Services, select your subscription.
  4. Click Details.

In addition, here's an article you can read to learn more about this portal: Manage your QuickBooks Desktop subscriptions and services.

 

Lastly, I've also included this helpful article for the troubleshooting steps in case you'll bump into issues with installing QuickBooks: How to fix any errors you see when you install QuickBooks Desktop?

 

If you have any other questions, please let me know by leaving any comments below. I'll be here to lend a helping hand.

R
Rainmaker12
October 24, 2021

I have a license number for my account but not a product number. I’m trying to reinstall my account 

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
October 24, 2021

@Rainmaker12 

Which QB Desktop year version do you have?

BettyJaneB
BettyJaneB
Level 9
October 24, 2021

Hi there, @Rainmaker12.

 

Helping you find your product number and reinstall the QuickBooks Desktop is my priority.

 

If you bought the software from our website, look in the purchase confirmation email you received from us. You'll be able to see your license number and product code from there.

 

If you've purchased the product from the retails stores you can see your license and product numbers in the original product packaging. Take a look at the scratch-off sticker located next to the UPC code.

 

Here's how it looks like:
User-added image

 

You can also look it up online if the your product was registered before. Visit your account management portal (CAMPS) to get your product and license number. You may follow the steps shared by my peer above on how to get into the site.

 

For other options, see this article: Find QuickBooks Desktop and Point of Sale product and license info.

 

If you're unable to find it using the options given above, you can contact our Customer Care Team. Account specific concerns are best handled by our Live Help representatives to secure any confidential information that we can't display in this public forum. 

 

To contact us: 

  1. Open QuickBooks and click the Help menu.
  2. Select QuickBooks Desktop Help.
  3. On the pop-up screen select Contact us.
  4. Click the Search for Something else button then type your concern in the Ask us anything box.
  5. Hit Search then scroll down to get your contact options.

For your reference I'm also adding here some links that you can visit to help you in reinstalling and fixing installation issues in QBDT:

Reach back out to me here for all of your QuickBooks needs, I'm always happy to help. Have a good one and keep safe!

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