How can I use my own domain to send emails?

Hi there, @alex62. 

Thank you for posting to the Community.  

In QuickBooks, there's a default setting in sending email. We're unable to change it. I can see the importance of having the feature to set your own domain to send email. So I’ll take note of it and send them to our Product Development team. 

In the meantime, I recommend you visiting our Blog to learn what new updates are being rolled out, as well as additional references while working with QuickBooks. Here's the link: https://quickbooks.intuit.com/blog/  

 Please let me know should you need anything else. I'll be here to help.

the only way to use your own email, is to save or print the invoice to pdf, then open the email client and attached it to a new email

Though everyone else on the net can let you use your own email for sending, it seems to be an area the intuit programmers find difficulty with.  people have been asking for that for at least the last four years

Year after year, you see the same feature requests to Intuit and they respond with absolutely nothing for their customers. 4+ years now and we still can't use a professional address for sending out invoices... just noreply at intuit or a gmail address (really?)

I agree. We are having problems with people telling us they haven't received invoices and upon investigation we either the customer has blocked the intuit address because of previous spam from other sources or the reason is simply unknown.   Customers would generally trust our own domains so it makes sense for it to come from there.

I have escalated this via email as it does need addressing so hopefully we will see something in the not too distant future.

No fix huh? Not surprising. 

It's 2023 and this ticket has been open, unresolved since 2020?

C'mon Intuit. Other programs have this ability to add a custom domain.

Let's make this a priority for 2024 at the very least....

Here we are in 2024 still not able to do this. I have customer that don't receive the invoices emailed from in QBO at all, let alone landing in spam folders. Soon the email from within the app will stop working altogether.

Can this feature request be prioritised?

For folks still looking for a solution to this, Fazeshift (https://www.fazeshift.com/) just launched the functionality to send QuickBooks invoices via email using your own custom domain.

It basically plugs into QuickBooks, grabs the invoice, and sends the email to your customer using your custom domain so invoices stop ending up in spam folders. 

I am the systems administrator for a "medium" sized business (about 800 employees, of which about 300 have email accounts).

At one point about a year or two ago, we were receiving around 20+ emails a day of "Fake invoices".  Scammers who send fake invoices using the "trusted" email of "quickbooks @ notification . intuit . com", to try and get people to pay them for nothing.

As such, I just blocked that email entirely.  Not one of my 300+ users can receive ANY email coming from that address (invoice, quote, receipt, nothing).

What I actually did, was setup, on my M365 tenant, a "transport rule" to redirect the email to a "quickbooksscam @ mydomain . com".  I then setup, on M365 "Flows", to take any new email received to that address, extract the "rely-to" address (so that I can get the address of the "actual" sender), and then send a response saying something like:

"Due to numerous fake invoices received from a Quickbooks email account, we have blocked this address.  If you want to send our company an invoice you will need to download the PDF and send it via your own email account.  Or, I highly recommend finding a different invoice sofware other than Quickbooks."

Luckily, we don't use Quickbooks for our company, so I don't have to worry about this for any of OUR outgoing communications.