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B
bendily2
January 5, 2020
Question

How do I resolve error code OLSU 1013?

  • January 5, 2020
  • 4 replies
  • 70 views
No text available

4 replies

Jen_D
Jen_D
Level 8
January 6, 2020

You came to the right place for support, bendily2,

 

There are several triggers why you're getting OLSU errors in QuickBooks. Check this out:

  • A problem at your bank (sometimes referred to as your financial institution or FI).
  • Internet connection interruption.
  • One or more accounts in the company file is damaged or corrupted.
  • Invalid download or import format.
  • Using a discontinued version of Windows or QuickBooks Desktop.

Make sure you're able to download the latest version of the software. Doing this loads critical patches and fixes into the program to ensure it's working properly.

 

Then, let's enable TLS 1.2 in the latest version of Internet Explorer. Perform the steps below:

  1. Launch the Internet Explorer 11 browser, and make sure you have the latest version installed.
  2. Tap the Gear icon on the upper right section of the browser.
  3. Go to Internet Options > Advanced Tab.
  4. Scroll down to the Security section.
  5. Remove the check mark for USE TLS 1.0, then mark USE TLS 1.2.
  6. Press Apply then OK.
  7. Close all open programs and reboot computer.

If it doesn't resolve the problem, follow the Steps 2 to 6 in the order listed in this article: Fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

 

Try to download updates or data after each step before you move to the next.

 

Let me know how the troubleshooting steps goes or if you have other questions about the error. I'll be more than happy to share and provide further assistance when you need it. Have a good one!

P
pmcpaul
January 7, 2020

I am trying to connect to OceanFirst for bank feed using QB Premier 2014.

Do yo know if the release is spprted?

 

Tori B
Tori BQuickBooks Team
QuickBooks Team
January 7, 2020

Hey there, @pmcpaul.

 

I'm happy to provide some information about releases that are supported.

 

At this time, any version earlier than 2017 isn't supported. I recommend upgrading to a supported version so you can have access to all functions in QuickBooks, including bank feeds. Our troubleshooting tools are upgraded with each new release of QuickBooks and they don't quite work with the older versions.

 

If you have any questions or concerns, please feel free to reach out. Take care!

A
Anonymous
March 16, 2020

I have QB Accountant 2020  verison and two of my banks will not connect  TD and The Provident Bank.  One bank works, CHASE.  I have tried every fix and both of these banks were connected to my old QB fine  Now what? 

C
Charies_M
Level 9
March 16, 2020

Thanks for coming here in the Community, renee francis

 

I've got some troubleshooting options that we can try so you're able to connect your banks (TD and The Provident) in QuickBooks Desktop.

 

As an initial step, you can create a dummy company file to test if you're able to connect the following banks successfully. 

  1. Open QuickBooks Desktop.
  2. In the No Company Open window, select Create a new company.
  3. Choose either Express Start or Detailed Start.

Then, try connecting your bank by following the steps below:

 

  1. From the Banking menu, go to Banking, then Set up Bank Feeds.
  2. In the Enter your Bank’s name field, enter and select the name of your bank.
  3. Connect your bank and follow the onscreen instructions.
  4. Click Connect, then Close.

Check out this article for your reference on how to set up account for Bank Feeds in QuickBooks Desktop.

 

If it works, I suggest going back to your company file and running the Verify and Rebuild Utility Tool. This helps repair any data damage in the system. Below are the steps on how to do this:

 

  1. From the File menu.
  2. Click on Utilities.
  3. Select Rebuild Data/ Verify Data.
    QBDTverifyrebuild.PNG

However, if you're still unable to connect the banks, I suggest contacting our QuickBooks Support. They have the special tools to help conduct a deeper investigation on what's causing this behavior.

 

Here are the steps to contact support:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, enter a topic.
  3. Click Contact us.
  4. Hit the Get a callback button.
    QBDTPhone.PNG

Be sure to get back to me if you have follow-up questions by leaving a reply below. I'm always happy to help. Have a good day!

W
willjoe
September 15, 2022

How do I fix olsu1013?
A complete guide to resolve QuickBooks error OLSU 1013
Method 1: Create a new company file.
Method 2: Updating Financial Institution Directory (FIDIR)
Method 3: Enabling TLS 1.2 Protocol.
Method 4: Create and merge accounts.
Method 5: Refreshing the connection with the bank.

 

Regards,

Will

D
Dusty6
June 17, 2025

I have TD Bank and Quickbooks Desktop 2024.  For me the previously working connection seemed to fail after a QB Update, but that could be a coincidence.  I un-linked the account and tried to re-link but it failed with a 1013.  My resolution was to Sign into my banks web page and go into "Account Options", then "Account Services".  Scroll down to "Manage Linked Services" and under the heading "Financial Tools" click on "Manage Settings".  I use both Quicken and Quickbooks. For Quickbooks Ignore the section titled Quicken!  Instead scroll down to "Financial Tool Access".    Click on the carrot  ^  to expand "Finance Tool Access" and then click on the link for "Finance Tool Access".  You will see "QuickBooks Windows 2023":.  Mine said "Approval Pending".  I clicked on it and it said "Authorized".  Qickbooks was immediately allowed to re-link the account.

 

If you have Quicken don't get mislead by the Quicken section at the top.  It has no effect on Quickbooks.

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