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W
wsfd2019
January 8, 2020
Question

Inquire about a bal

  • January 8, 2020
  • 1 reply
  • 5 views
No text available

1 reply

R
Rasa-LilaMQuickBooks Team
QuickBooks Team
January 8, 2020

Let me welcome you first to the Online Community, wsfd2019.


I can answer some general questions you may have about QuickBooks. However, I need to gather more details to help me get on the same page.


Are you referring to the bank balance that doesn’t match the one in QuickBooks? Did you encounter an issue when entering an opening balance?

 

I’m also adding a link where you can view our self-help articles, online tutorials, and other resources: Get started.


Thanks in advance. I'm looking forward to your response.

 

W
wsfd2019Author
January 8, 2020


[Company info removed] [email address removed]

9:49 AM (1 minute ago)

 

to QuickBooks

 

 


Thank you,

My acct for QuickBooks is [removed]209, and I was charged 385.00 on 12/19, the info is Specialized EART SALE, I called the bank as I am unaware to what this is and the corresponding info with it is you. Could you please look into what this charge is for? I have tried to call and get directed to the website, and then when I go to the website and do those instructions and get directed to call. This has been a 3 day work in progress.

Thank You.

M
Mark_RModerator
Moderator
January 8, 2020

I appreciate you getting back to us and providing more information about your concern, @wsfd2019.

 

I'd like to redirect you to the best support group to get this addressed right away.

 

To ensure that the charges are coming from QuickBooks, I recommend contacting your bank again. Please know that all charges from Intuit will have either "Intuit" or "QuickBooks" on the description of your bank statement.

 

If it's surely QuickBooks charges, I suggest reaching out to our Customer Service Support team. This way, they can check on your account in a secure environment and review the charges. 

 

To reach them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click Help at the top right.
  3. Select the Contact us button below.
  4. Enter a short description of your concern and click the Let's talk button.
  5. Click Get a callback under to talk to our specialist.

You can also check out this article to learn more about QuickBooks: QuickBooks Online - Frequently Asked Questions.

 

Please know I'm always around to help with any QuickBooks issues you may be having. Feel free to post your concern here in the Community space and I'd be happy to help you out.

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