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barbara-wright
March 19, 2020
Question

Is there a solution for the following error when trying to update my company information: "An application error has occurred while processing your request : -1"?

  • March 19, 2020
  • 1 reply
  • 2 views
No text available

1 reply

N
Nick_M
Level 4
March 19, 2020

Hello, barbara-wright. 

 

It looks as though this error has occurred a time or two within our QuickBooks community. Use these troubleshooting steps, I'm confident it will solve your error message. 

 

1. Use Google Chrome (most efficient browser for QuickBooks) You can download Chrome here.  

2. Clear Cache and Cookies.

3. Try opening an incognito window.

4. You can also update your company information by signing in at: accounts.intuit.com

 

If you perform these steps it will fix any issues you're experiencing when updating your company information. 

 

Let me know if you need help with anything else! Best of luck and enjoy your Thursday. 

B
barbara-wrightAuthor
May 7, 2020

Hi Nick_M,

 

I tried the steps you outlined; installed and used Chrome, Cleared the Cache and Cookies, and opened in "incognito mode".

 

I am still getting the same errors and I am unable to edit the company info.

 

Thanks

 

IamjuViel
IamjuViel
Level 8
May 7, 2020

Hello, @Nick_M.

 

I appreciate you for sharing the troubleshooting steps you've performed. Let me route you to the best available support so we can further investigate the root cause of this error.

 

Since the Community is a public forum, I'd recommend contacting our Customer Care Team. A specialist can look up your account securely and assist you in updating your company information. 

 

  1. Click the Help on the top right.
  2. Select the Contact Us button. 
  3. Enter your concern.
  4. Click Let's talk.
  5. Choose a way to connect with us through, Start a chat or Get a callback. 

For more detailed information about the support we offer at Intuit and its availability, you can browse this article: Support hours and types. 

 

Let me know how your call goes. I am always here to help if you have other questions in navigating around QuickBooks.

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