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July 29, 2020
Question

My company already subscribes, this was an error on my part. Requesting a refund

  • July 29, 2020
  • 1 reply
  • 0 views
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1 reply

AlexV
Level 10
July 29, 2020

Good day, symura-purplerop.

 

It's nice to see you here! Let me assist you with your QuickBooks Self-Employed.

 

We'll have to cancel the second or incorrect account since you already have an active one. This is to make sure that you won't be billed twice again. You can follow these steps:

  1. Go to the Gear icon.
  2. Select Billing Info.
  3. Click Cancel subscription.

Also, you'll want to reach out to our Customer Support Team so they can further check this. They'll be the ones to process a refund, if applicable.

 

You can also read this article to learn more about QuickBooks Self-Employed subscription cancellation.

 

You can post again anytime if you need anything else. Have a great day and stay safe!