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July 24, 2025
Question

OAuth 2.0 – App Fails to Connect: "Uh oh, there's a connection problem" Error After Redirect

  • July 24, 2025
  • 1 reply
  • 11 views

Hi Intuit ,

I'm integrating QuickBooks OAuth 2.0 with my app "Pay-History", and I'm encountering a persistent issue at the final step of the authorization flow.

After the user authorizes access, instead of being redirected properly, they are shown this error:

"Uh oh, there's a connection problem. Sorry, but Pay-History didn’t connect."

 

🔍 Here’s what I’ve checked so far:

  • ✅ I’ve listed the redirect_uri exactly as:

    in the Keys & Credentials → Settings → Redirect URIs section.

  • ✅ I’m using development credentials (client_id and client_secret) for a sandbox app.

  • ✅ I’m using a fresh authorization code each time.

  • ✅ I’ve confirmed the redirect_uri used in both the authorization URL and the token POST request are identical and URL-encoded properly.

  • ✅ My app is using the correct OAuth scopes.


🔧 Additional Info:


Can anyone help me figure out why this connection error occurs even though everything appears to be configured properly?

Thanks in advance

1 reply

QuickBooks Team
July 24, 2025

Let us direct you to the appropriate team so they can assist you in re-authenticating and successfully connecting your Pay-History app to QuickBooks, Yash.

 

We appreciate you taking the time to perform troubleshooting steps to connect your app with QuickBooks. Connection errors happen when there are incorrect token usages or misconfigured redirect URLs. In this case, we recommend contacting our Intuit Developer team since this involves technical details of Intuit’s developer platform and API authentication. Here's how you can reach out to them:

 

  1. Visit the Intuit Developer Support website.
  2. Choose QuickBooks Desktop.
  3. Click Ask a Question and follow the prompts to post your query.

 

If you have additional questions about managing app integrations or QuickBooks-related questions, revisit this post.