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New Member
August 20, 2026
Question

QB 2023 Accountant Does Not Display Outlook as an Option in Send Form Screen in Preferences

  • August 20, 2026
  • 2 replies
  • 70 views

I use 2023 QB Accountant desktop as my time a billing program, nothing else.  It worked to email my invoices until today.  Now I am getting a screen that says to email invoices, etc. I need to set up the type of email account I have.  QB supports Outlook, etc.

Outlook appears as an option to send email in every other QB version, just not in the 2023 version.

I went through all of the support suggestions.  I repaired Outlook, I clean installed QB 2023.  I ran the rest of the supposed fixes.  No joy.

I use Outlook 365, 32 bit.  I have used this Outlook for several years and it worked.  Now Outlook has been ghosted by QB 2023.

Any solutions that will allow QB 2023 desktop to use Outlook as its email client?  

Please don’t tell me to use Outlook 365 64 bit.  My DMS requires the 32 bit version.  And the 32 bit version worked until today.

Did Intuit screw something up again?  Or is it me or my set up?

Thank you.

 

 

2 replies

QuickBooks Team
August 20, 2026

I understand how overwhelming it is when email integration suddenly stops working, especially after following all troubleshooting steps. You did not do anything wrong with your setup. This change is the result of QuickBooks Desktop 2023 reaching its official service discontinuation.

 

As part of Intuit’s discontinuation policy, connected services such as emailing forms, including Outlook integration, are no longer supported. That’s why Outlook no longer appears as an option.

 

Since it is unsupported, you can consider upgrading to QuickBooks Desktop Enterprise for ongoing support. Or migrating to QuickBooks Online for a cloud-based solution. These options will restore email functionality and ensure you receive full support for connected services.
 

If you have any other questions, feel free to let us know. We’re here to help.

SIAB
Level 2
August 21, 2026

​@FLBill Did you find the same issue on QBD 2024 Accountant?