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T
tonyap
December 1, 2019
Question

Quickbooks desktop conversion tool.exe crashes at 56%

  • December 1, 2019
  • 2 replies
  • 41 views

Hello, I'm new to QB. I'm trying to convert from PT 2014 to QBDT Pro 2020 trial, then I want to upload my data to QB Essentials plan. However I can not get past the conversion tool crashing at 56%. I have both programs on the same computer, I have the space, Windows 10 and have meet the rest of the requirements, followed the steps on the setup guide - still nada. I have uninstalled and reinstalled both the QBDT Pro 2020 and the conversion tool, I have also run repairs still nothing. Support isn't open till tomm. and I wanted the weekend to "play" with the software before Monday morning. I'm open to any ideas or sug. to get this to work. Thanks

2 replies

C
Charies_M
Level 9
December 2, 2019

I'm glad you reached out to us, tonyap.

 

I appreciate you for providing such detailed information about your concern and for trying some workarounds to resolve it ahead of time.

 

The steps you've mentioned are used to help resolve issues with QuickBooks Desktop conversion. Since these doesn't work, I'd recommend contacting our QuickBooks Desktop Support . They have the extra tools that can help

 

Here's how you can reach us:

  1. Click Help at the top menu and select QuickBooks Desktop Help.
  2. In the Have a Question? window, click Contact us.
  3. Enter the details of your concern and click Continue.
  4. Choose how you want to reach them and enter the needed information.​

I know that you've already had taken the troubleshooting steps in these articles, but you can still have it as your reference:

Please post again or leave a comment if you have any follow-up questions. I'm always here if you need further assistance. Take care!

Fiat Lux - ASIA
Fiat Lux - ASIA
Level 14
December 2, 2019

@tonyap 

Your PT file may be damaged or it is too old for QB 2020 version to convert it directly. I would recommend these options:

1. Open your QBO account with any available discounted plan

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

 

2. Call and ask Intuit Data Service to convert your PT file to QBW for free.Tell them you have subscribed to QBO account and ready to migrate. Another option, consider to purchase a 3rd party migration service to get the QBW file.

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