Question

Quickbooks Desktop Pro very slow - scanning the Txn folder on window opens

Forum|Forum|11 months ago
July 30, 2025
8 replies
74 views

We have two users accessing the QBD file on a server. Up until a week ago, we had mild performance issues with the opening and closing of the QBD app on the clients. Starting last week, we now have literally multiple minutes long pauses when opening the program and certain windows. By using ProcMon I can see that the program is scanning all (or very many) of the folders in Attach\Company\Txn when the app opens and when certain windows open. We have about 9000 items in that folder. If we run the program on the server, the performance issues are mostly gone. I think it is due to the speed of opening and closing 9000 network connections vs local file queries.

I built an entirely new server, copied the DB over, built a new client laptop. All with clean installs of Windows 11 and Windows Server. I can immediately reproduce the issue on the new server / client.

We were on 2023 and upgraded to 2024 with no change in behavior.

I have no idea what changed over the last week and with all new setup it shouldn't be relevant. I have everything on wired gigabit Ethernet all connected to same switch.

Any suggestions or ideas?

QuickBooks Desktop

A

ArielI

QuickBooks Team

I appreciate your detailed description of your concern, @BrianHFASPS . You’ve done a great job isolating the problem so far. Since QuickBooks Desktop is scanning a very large number of files locally and over the network, performance can be impacted by data integrity issues or connectivity glitches, even on a fast wired network.

To help us further troubleshoot and fix any underlying data or program problems, I recommend installing and running the QuickBooks Tool Hub. This is an official Intuit utility that combines several key diagnostic and repair tools, including those for network issues, company file errors, and program problems.

Close your QuickBooks.
Download the recent version (1.6.0.8) of the QuickBooks Tool Hub. Save it somewhere you can locate it.
If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
Kindly open the file you've downloaded. It is named QuickBooksToolHub.exe.
Follow the on-screen steps to install and agree to the terms and conditions.
Once done installing, double-click the icon on your Windows desktop to open the tool hub.

Step 2: Run Quick Fix My Program

In the QuickBooks Tools Hub, select Program Problems.
Select Quick Fix My Program.
Start QuickBooks Desktop and open your data file.

Following these steps can help improve QuickBooks’ responsiveness when accessing your file over the network. Please try them at your convenience, and feel free to reach out if you need further assistance or if the issue persists.

A

arandomitguy123

we are having the same exact issue, both with 23 and 24.

as expected, ArielI's solution doesn't solve anything.

Need help with this asap please....

G

GianSeth_A1

QuickBooks Team

I appreciate your efforts in troubleshooting the issue, @arandomitguy. To help you out even more, I recommend contacting our QBDT Live Support Team. They have tools designed to safeguard your profile and can provide additional assistance. Here's how:

Navigate to Help and select QuickBooks Desktop Help/Contact Us.
Enter your question, keyword, or topic.
If answers aren't available, choose Contact Us to connect with an expert. (You must search for an article to access the Contact Us option.)

Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM.

Feel free to let us know if you have further questions or additional information about the issue.

D

danm1901

There is a known issue after a update went out last Friday.

There is an open investigation inv-129564

Call support and see about getting your email on the list for the fix.

I

ITGuy22

Rename the attach folder located in the same location of the data file. This will break your documents until they fix it.

D

danm1901

Yeah, renaming the folder IS NOT A FIX!!!!

The fix is to run QB update, use the reset option.... restart pc, run QB for updates to complete.

Make sure ALL updates are installed.... reboot twice if necessary.

THEN from control panel, run repair on QB....restart and the PC should stop opening lots of files from the ATTACH folder.
The QB HUB Tool is a JOKE! Absolutely a waste of time to use!

B

bdavis13

I will try this in a few minutes. We've been having this issue since yesterday, 7/30. I tried running fixes from Quickhub on both a local PC and our server (File Doctor wouldn't even open), I've tried condensing our company's file, renaming the Txn folder (it just finds it again), removing items from the Txn folder, nothing seemed to work. The odd thing is that a few others were able to get in while the other 4 users would get freezing, and not responding messages. We noticed that if you let the program sit for 20 minutes, it eventually will open fully, but certain operations were still slow.

S

steelfoil56

I have the exact same problem. One of our clients started having extremely slow load times and I also saw the affected machine going through every file in the attach folder. It also goes through every file again every time he performs an action which results in unusable performance. Quickbooks Tool Hub, Quickbooks Clean Reinstall, Quickbooks Repair, QuickbooksInstallDiagnosticsTool, and new User Profile did not resolve it for me.

I'm glad to see it's a known issue because it was driving us crazy.

S

steelfoil56

One of our clients was having the same problem. Only one user was affected. Did procmon and found the same result. It was checking every file in the Attach folder on startup, and every time they performed an action resulting in it becoming unusable.

Attempted the Quickbooks Tool Hub, Quickbooks Install Diagnostics Tool, Quickbooks Repair, Clean Reinstall (removing all quickbooks data from registry, programdata, localappdata, roaming), and all sorts of other finagling. Nothing worked for us so far.

D

danm1901

This fix works for me every time.

Run All the QB updates from the help menu, but make sure to check the reset option, this will force the updates. Restart QB and the PC until you see all the updates installed.

After than, from control panel, run the QB repair and restart.

Then the pc should work and not try to open lots of files from the attach folder

T

TrixieD

QuickBooks Team

I appreciate your efforts in applying the troubleshooting steps to help resolve the problem, Steelfoil56.

To identify the root cause of the slowness when opening or using a company file with attachments, I recommend contacting our Live Support team. They have the tools and resources to fix the system so it works smoothly and efficiently.

Here's how:

Go to the Help and select QuickBooks Desktop Help/Contact Us.
Enter your question, keyword, or topic.
If you can't find the answers, click Contact Us to connect with an expert. (You need to search for an article first to see the Contact Us option.)

You can check their support hours to find the best time to reach out to them.

If you require additional assistance, you can click the Reply button or start a new discussion in the forum. We've got you always.

R

raftek76

Same issues here. We manage several clients with Enterprise Edition and this update and the attach folder is the root cause of extreme slowness.

INTUIT PLEASE RELEASE A NEW FIX FOR THIS ASAP!!!!!!!!!!

S

smbrooks1

We are having the same issue. It is S L O W. When we called, we were told that it was being investigated and just to keep checking our QB Desktop to see when it starts working correctly again. That's not a fix. It's day 3 of only being able to do a few things as it takes a long time to do each function. We all need a real fix.

C

CDC_KTC

Your answers MIGHT be in this article: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-roll-back-of-release/01/1567977/highlight/false#M182406

R15_69 - R15_71 might be the issue. Supposedly R15_58 doesnt have that issue.

B

BrianHFASPSAuthor

It seems like an update released 8/5/2025 fixed the problem introduced by the release from 7/25/2025. Our performance has improved with this latest update.

B

bdavis13

We also had no problems with the latest update so far using the update option within Quickbooks. Be sure to not open your company file when opening Quickbooks to avoid the slow down, and head straight for the "Help" -> "Update Quickbooks Desktop" option, and check the "Reset Update" option.

S

smbrooks1

Is there a separate thread for Desktop Enterprise?

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