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QuickBooks for MAC move to laptop from desktop

Forum|Forum|1 year ago
August 18, 2024
2 replies
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I have QuickBooks 2022 for MAC running on my desktop. I want to move Quickbooks to my MacBook laptop. I have downloaded the software with the 30 day trial. I want to move the license to the laptop.

When I try to register, I get an error that there is an issue with the server. I know my version is for one computer and I see how to deauthorize this computer, but I'm afraid to deauthorize the desktop and still have an issue registering the laptop. If I try to register the desktop, will I have the same issue.

I'm aware the reason is to get me to call and upgrade to online with a monthly charge, but I am only one person running a rep organization. I have no need for payroll, just the books. Any suggestions on how to register the laptop?

QuickBooks Desktop for Mac

Best answer by CoreyP

Knowing the license code is not enough. Intuit will only acknowledge your claim if you can access CAMPS and find your license code there. I believe that the message saying the registration server is down is just their action to reject your activation attempt.

Ah, ok. I see the logo for QuickBooks and below it, the payroll app. Clicking on the QB logo does nothing, clicking on the payroll link just gets me the end of life screen. I guess I’ll keep using the desktop version.

J

jeanbiverly_

Hello, @CoreyP. I’m pleased to help you transition your QuickBooks Desktop (QBDT) to your new laptop. It's such an important step, and I want to ensure it goes smoothly for you.

But first, could you please inform us about the specific error you encountered during the registration process? Feel free to provide a screenshot if possible. Sharing additional details would enable me to give a more targeted response to your concern.

Before moving, ensure you've backed up your QBDT for Mac company file.

After that, deauthorize your old computer. I understand that it can be a bit intimidating, but rest assured that this process will release the license for your laptop and help you out. Follow these steps:

Navigate to the QuickBooks menu, choose Manage My License, then Deauthorize This Computer.
Once you get the prompt, select Deauthorize and Quit.
Re-open QBDT and follow the registration process. It'll let you enter a different license. If you encounter issues, refer to this article for guidance: Fix activation, license, and product numbers issues.

Then, restore your company file. Here's how:

Start by double-clicking the backup file to open a new window showing a copy of your company file. If you've included attachments in your backup, you should also see a folder named Attachments Library.
Drag the copy of your company file to the folder where you usually store your QB company data. If there's an Attachments Library, move the folder to the same place.
Open your QBDT for Mac.
Select Browse and go to the folder where you saved the company file copy. Choose the company file and click Open.
A prompt will appear indicating that you're opening a backup file. Hit Continue.
Enter a name for the company file and select Save.
Click OK.

To restore your attached documents, check out Step 3 from this article: Restore your backup company file for QuickBooks Desktop for Mac.

If problems persist, please contact our support team. They can guide you through registration and help troubleshoot any server issues you encounter. Just make sure to have your license key ready when you call.

Corey, you’re not alone in this process. If you have any further questions, don't hesitate to leave a reply. I’m always here to support you. Best of luck with the transition, and happy bookkeeping on your new MacBook!

C

CoreyPAuthor

Hi and thank you.

The error I am encountering is a registration error. The registration site has been down for days, not temporarily. I was hoping not to be on the phone for hours, then pounded by sales to "upgrade". I run a one-person manufacturers representative business with no need for payroll.

C

CoreyPAuthor

Also, this is a MAC desktop to a MacBook laptop. Same version of iOS and QuickBooks on both. I'm not moving from a PC to a MAC. The fixes for registration are .exe files, so they cannot be run on a MAC. Thanks.

E

ErwinQ

I'm here to route you to the right support who can perform a screen share. They will be able to diagnose why you're encountering the error when accessing your files in QuickBooks Mac, CoreyP.

As I've checked, there's no current investigation regarding the registration problem. Since you've experienced an error while attempting to register your product information, it would be advisable to contact our support team. They can utilize secure tools to access your account and investigate your issue more thoroughly.

Here's how:

Open QuickBooks.
Go to Help, then select QuickBooks Help.
Select Contact Us.
Enter your issue.
Hit Continue.
Select to chat with us or Have us call you.

You can also utilize this link to contact them outside the product: Contact Support QBDT Mac.

I'd also recommend checking the support hours to know the best time to contact them at your convenience.

I've added this helpful article to address errors encountered before or after subscribing or syncing data in QuickBooks Desktop: Fix activation, license, and product number issues.

You can always come here in the Community space if you need further assistance. We're available 24/7.