Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
A
APAUL
September 23, 2020
Question

Quickbooks forcing file doctor download and crashing system

  • September 23, 2020
  • 2 replies
  • 75 views

I hope someone can help because you can't actually get anyone on the phone or chat. We updated Quickbooks and it crashed every machine. The first thing it did was delete our link to the server so we remapped the pathway. It worked on one computer and the next morning it stopped. The same method did not fix it this time. Now I've got 3 other machines that will only allow you download file doctor. Once we do, it does not help. We run it and it says no errors. There is no way to fix a problem we can't find. The QB update caused this but their helpdesk can't even answer the phone. I spent 6 hours on hold and finally had to close the store for the day. Anyone have any tips or experience with this issue? I've managed to get 2 machines operationsal. The 3rd went down about an hour ago, same file doctor download issue. This is insanity. I'll take any tips at this point. We can't run our business with no QB. Help!

2 replies

JessT
JessTModerator
Moderator
September 23, 2020

Hi Paul,

 

I can see that QuickBooks is an important tool to run your business, and having this issue is costing time, effort and probably money. However, you've already done the things that we can suggest from here. That being said, I would recommend contacting our QuickBooks Desktop Chat Support tomorrow from 6 AM to 6 PM PT. In this way, they can take a look at your company file while checking this out. Check out their schedule for some changes as well.

 

If you have other questions, please don't hesitate to go back to this thread.

A
APAULAuthor
September 23, 2020

I sat on chat all day and noone answered. I also sat on hold and noone answered. I called today and got through to helpdesk but they have no idea what they are doing. ON top of it, we got disconnected and they never called me back. I've got all but 1 computer down and can't run a business like this. The help desk is impossible to get in touch with. We can't run our business if you can't run yours. I am not comfortable using Quickbooks anymore. So how do you suppose I get it working since you don't answer your calls? My business cannot run without it. 

    M
    Mexico
    August 28, 2022

    Hey Apaul I'm waiting for my tech to come to work on Monday to access my Quickbooks don't want to risk losing my data... but I did make it to level 1... with 5 badges... what a joke!!! but I saw they received my monthly on line file back up monies... what a scam...will they pay me back for the down time they caused me...

    MJoy_D
    MJoy_DQuickBooks Team
    QuickBooks Team
    June 8, 2022

    I can help you with resolving the error you're having when launching QuickBooks Desktop 2022 and recover your missing customers and vendors, @swimgirl.

     

    Let's check your setup so you can access your company files that contain your missing vendors and customers. 

     

    The folder permissions and the QuickBooks Database Server Manager on the server computer or the computer that hosts your company files must have the right Windows permissions.

     

    Check this article for detailed guidance on how to set up QuickBooks Desktop on a network to access your company files: Install QuickBooks Desktop on a server.

     

    It'll guide you further on how to scan the folder that holds the company files, then turn on hosting, so your workstation can access the files. 

     

    In case you'll encounter errors opening your company file, missing or blank customer, vendor, or employee lists, refer to this article on how to resolve it: Fix company file and network issues with QuickBooks File Doctor. 

     

    I'm always here if you need more help opening your company files or resolving missing customers and vendors. Let me know by leaving a reply below. Have a great rest of the day!

    S
    swimgirl
    June 8, 2022

    I have been using QB just fine forever......upgraded (forced to) in May.  This week, just boom - now it doesn't work.  Do I really need to read an article and take steps to install it?  It WAS installed.  It was working fine.  The crash happened real close to your 2019 discontinued support.....seems related.  

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    June 8, 2022
    @swimgirl wrote:

    Do I really need to read an article and take steps to install it?    

     

    Yes you should. Otherwise, chat Support again to ask their assistance or contact a 3rd party service provider.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement