Question

QuickBooks keeps saying to reboot when launching as Admin to install updates.

Forum|Forum|2 years ago
November 20, 2023
4 replies
155 views

QuickBooks keeps saying it has an update so when we launch it as admin to install the update it just says to reboot to install the update but rebooting doesn't actually do anything. We've ran the Diagnostic tool and reinstalled Microsoft Visual C++ but it still prompts and won't let the user launch until its installed.

Any help is appreciated thanks

QuickBooks Desktop

P

Paul Newman

Hi @jndiwjdwd,

Hi there, I'm sorry to hear that you're having trouble with QuickBooks updates. I know how frustrating it can be when you can't get your software to work properly. Here are some possible solutions that might help you fix the issue:

- Make sure you have the latest version of QuickBooks Desktop installed on your computer. You can check for updates by going to Help > Update QuickBooks Desktop.
- Try running the QuickBooks Install Diagnostic Tool, which can automatically detect and fix common installation problems. You can download it from this link: https://quickbooks.intuit.com/learn-support/en-us/update-products/download-the-quickbooks-tool-hub/00/393989
- If the tool doesn't work, you can try manually repairing your QuickBooks installation by following the steps in this article: https://quickbooks.intuit.com/learn-support/en-us/update-products/repair-your-quickbooks-desktop-for-windows/00/203713
- If none of the above methods work, you can try uninstalling and reinstalling QuickBooks Desktop using a clean install. This will remove any corrupted or damaged files that might be causing the problem. You can find the instructions for a clean install here: https://quickbooks.intuit.com/learn-support/en-us/update-products/reinstall-using-a-clean-install/00/203715

I hope this helps you resolve the issue and get back to your business. If you have any other questions or need more assistance, please let me know. I'm happy to help. Have a great day!

Thanks

Paul

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CharleneMaeF

QuickBooks Team

It can be challenging when you can't install the latest update, jndiwjdwd. I'm here to help you resolve this.

I appreciate you for performing some troubleshooting steps to fix the error.

There are several reasons that cause QuickBooks to require a reboot, and I've listed them below:

Corrupted or Damaged Hard Disk
Damaged or missing QBWUSER.INI file
A lengthy Company Name
Wrong Installation of QuickBooks Desktop
Old an outdated operating system

To fix this, make sure to access an administrator account to resolve this problem. Then, take the methods that are listed below to fix the error:

You have to log in to Windows using your administrative account.
Go to the Start menu, then select the Control Panel, and click on Programs.
Choose to turn Windows features on or off.
Next, you have to turn on .NET Framework 3.5.
After that, reboot your system.

Then, install the QuickBooks update again. Here's how:

Go to Help and select Update QuickBooks Desktop.
Hit Update Now, then Get Updates.
Close and reopen QuickBooks to install the update again.

If the issue persists, I recommend uninstalling the Microsoft Visual C++. Then, reinstall the Visual C++ for 2008, 2010, 2013, 2015, and 2017. Once done, update the program again. To do so, please follow the steps above.

Feel free to ask if you have further questions or need more help managing your books. I'm always here to provide answers and ensure your experience is smooth.

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P2w2001

WOW. We are dead in the water.

We can't get by the reboot computer to finish installation and somehow we have to get to the help screen to update.

We also have to become computer IT guys to reinstall C++

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ericjohnson602

@jndiwjdwd Depending on how your company / group policy is setup, a user on the machine must remain an admin through the entire update process. This can be done either using an admin user or elevating the standard user to admin, then running the update.

As an Admin user: complete the update / reboot / LITERALLY WAIT 5-10min after logging back in (ie walk away and don't touch keyboard), then launch QB to see if the update succeeded. If it does, log out / log in as the standard user and check QB again.

As the Standard User: Try elevating the user to Administrator group (can do through elevated Computer Management console or Control Panel - Users) / log out / log in / then install the update / reboot / again WAIT 5-10min and check QB again (the user should remain as an admin through this entire process).

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TMNursery

I have been trying to install the update and am not even able to logon as administrator without getting the message that a reboot is required. I have tried rebooting and waiting for at least 5-10 minutes to attempt to login again as administrator. I have also tried having WordPad open. The other suggestions are beyond my capabilities. Since you are only allowed so many logins when an update needs to be installed I have run out, so am not able to access QuickBooks at all. We have a tech person, but he has had a major medical issue, otherwise I would be asking him for assistance. Since I can't login I'm not able to contact anyone through chat via the software.