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L
lim2
June 7, 2020
Question

What is quickbook online's support email?

  • June 7, 2020
  • 1 reply
  • 9 views
No text available

1 reply

LieraMarie_A
LieraMarie_A
Level 8
June 7, 2020

Hi there, @lim2.

QuickBooks Online is currently supported by chat and phone support channels. However, I want to make sure you're getting the best assistance you need. It would be great if you can provide additional details about your issue. I'd be glad to help.

 

You may also use the Help option directly from QuickBooks. You can either Start a Message or Get a Callback.

 

Here's how:

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose either Start a message or Get a callback.

 

To ensure we address your concern on time, check out our support hours.

 

Feel free to visit our help article, in case you need tips and related articles in the future.

 

I'm always around if you need further assistance. Have a good one.

L
lim2Author
June 7, 2020

Hi,

It does not make sense that wait until the support team online and send a message.

I just need to send an email, it doesn't have to be reply in real-time, but I don't want to forget my problem by waiting until operation hours.

For example,

 

[email address removed]

 

such an email. Which one is it?

IamjuViel
IamjuViel
Level 8
June 7, 2020

Hello, @lim2.

 

You can reach our support through the Help icon in your account.

 

First, can you share some details about your concern? This way I and my colleagues here in the Community can share some information to help you rectify it.

 

In the meantime, you can browse our QuickBooks help articles. It covers the most common questions about the program and provides the steps to find and use the available features. 

 

 

On the other hand, here’s how to contact our Customer Care Team:

  1. Click the Help on the top right.
  2. Select the Contact Us button. 
  3. Enter your concern.
  4. Click Let's talk.
  5. Choose a way to connect with us through, Start a chat or Get a callback. 

Just a heads-up, due to these unprecedented times, we have limited staffing and have reduced our support hours to 6 AM-6 PM PT Monday-Friday. We'll resume on normal hours as soon as possible. You can also refer to this article for more detailed information about the support we offer at Intuit and its availability: Support hours and types.

 

The Community always has your back and would also be happy to help with your questions as well. I’m just a few clicks away should you need anything. 

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