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August 21, 2023
Question

Having issues filing company accts via Pro Tax in QBO? Not allowed more than one attachment- either the CT600 OR YE accounts. Both are required by HMRC. No help from QB

  • August 21, 2023
  • 5 replies
  • 18 views
Has anyone had the same issue?

5 replies

August 21, 2023

Hello Ktmbk2021-gmail-, we have recently introduced Workpapers in QuickBooks accountant, more information can be found on that here 

We do see that you wish to file more than one thing. Currently you can file the CT600, in the pro tax feature. This is a new feature we welcome all feedback, so we can make that feature the best for our users. 

August 21, 2023

When filing year end accounts with HMRC it is a rquirement to send both CT600 AND a set of accounts.

 

How soon can this be updated in QBO as I am unable to file the appropriate returns. My only alternative is to use an outside software to do this at extra expense. Which is unacceptable as I am already paying for QB!

Level 13
August 21, 2023

Hi ktmbk2021-gmail-, we're unable to provide a timeframe of when this will be updated within QuickBooks Online Accountant. We appreciate that there is a need for this and have forwarded this on to our development team. Apologies for any inconvenience caused. 

New Member
September 25, 2026

Can you tell me if the above has been resolved? I have managed to complete my ProTax return for my firms annual accounts. When I E File and select HMRC it opens a summary page with basic numbers on the left and summary figures for trading Profit and Corp Tax due at the top (Not submitted). When I then click Transmit it asks for my credentials and then tries to upload the reports. Sometimes it does but I then cant click next as its greyed out??? when I try other times it doesn’t upload the accounts CT600 and says there is an error and to contact primary admin (thats who I am and logged in as!!!)

QuickBooks Team
September 25, 2026

I understand how frustrating this is. Since this involves HMRC authentication and account issues, our live support will need to take a closer look.

 

To get this sorted quickly so you can complete your filing, reach out to our live support team. Share the details above so they can run diagnostics on your account right away.

 

Let us know below if you have any questions. We’re here to help.