They have lost all of my records

Hello @ackroydslt. I want to ensure that I provide you with the best advice possible so we can resolve this issue quickly. To do that, I just need to clarify a few details first.

Could you please walk me through your process right before the transfer? Also, which version of QuickBooks were you using at that time? Lastly, could you describe what you are seeing (or not seeing) on your end? Is there a specific date range that's missing, or are certain types of transactions like invoices or expenses?

Once I have this information, we will be able to provide you with a clear, step-by-step plan to get everything back in order. We look forward to hearing from you.