Can I process a discount taken by a customer?

I can definitely help you with how you can add a discount to your sales invoices, Ravi. Allow me to provide some options to address your concern and ensure your records are accurate for what actually happened in real life.

Firstly, we can modify the invoice in question and add a discount by enabling the built-in feature of QuickBooks Online (QBO). Follow these steps to turn it on from the Accounts and settings:

1. Go to Settings and then Account and settings.
2. Click the Sales tab.
3. In the Sales form content section, tap the pencil ✏ icon.
4. Turn on the Discount setting.
5. Hit Save and then Done.
   

Once done, open the created invoice and click the small gear icon to add a discount to it. See this screenshot for your visual reference:

Furthermore, the next option is to follow the Add a discount as a line item on your sales forms section of this article: Add a discount to an invoice or sales receipt in QuickBooks Online. From there, you can record the invoice payment with the same amount you received on hand.

Lastly, record the payment to the invoice amount and add the discount (negative amount) when depositing it to your corresponding bank account.

Additionally, you can reconcile your bank accounts in QBO to confirm that all entries match your bank or credit card statements, ensuring that your accounts are balanced and accurate.

Please let me know how these steps work out, and if you have any follow-up questions, just add a comment below. I'm always here to lend a helping hand. Have a great day ahead!