Page for invoice edit or view is not opening

Hi there, @sinahm-enroutelo. I want to ensure you'll be able to view and edit your invoice seamlessly.

Let's perform some browser troubleshooting steps to determine if this is a cache-related issue. It is a component of the browser that speeds up the loading process when accessing websites. However, there are times that it gets corrupted causing odd behaviors.

To verify, we can start by opening your QuickBooks Online (QBO) account in incognito mode. This is a private browser that does not store cache and will give you a clean slate to prevent issues. Below are the shortcut keys that you can use:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Microsoft Edge: Press CTRL + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, open the invoice again. If you're able to do so, I recommend clearing the cache of your regular browser to eliminate damaged files. If the same thing happens, I suggest using another supported browser or device to open your account.

Additionally, I've attached here this helpful article that you can open to guide you in modifying the details of your invoices and other sales forms: Customise invoices, quotes, and sales receipts in QuickBooks Online.

Please let me know how this goes. I'd appreciate any details you can provide. If there's anything else you want to know about managing your invoices, feel free to post again here. I'm just around the corner and ready to help whenever needed. Have a good one and keep safe.