The Customer field is unavailable but I can click into All Sales, Invoices and Products & Services?

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QuickBooks Team

I've got a few troubleshooting steps we can try to get the Customers page working, rachelugg.

Let's start logging into QuickBooks Online (QBO) using a private or Incognito window. This helps us verify if this is a browser issue or not.

Here’s how:

If you can access it, try clearing your browser's cache to remove the temporary Internet files or use a different supported browser.

If the same thing happens, I'd suggest reaching out to our Customer Support Team. They'll further investigate what's causing this issue.

Here's how to reach them:

If you need to access the customer's transactions, you can run a report as a workaround.

We have a link where you can find articles about managing reports in QBO: https://community.intuit.com/browse/quickbooks-online-intl-reports.

Keep us posted if you need anything else in QBO. Just drop a comment below and I'll be sure to answer them.

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