Customer Payments Issue - QBDT Pro Plus 2024

To process a recoupment without throwing off your deposit totals or resorting to a manual Journal Entry, we need to manually override the payment column for invoice B to $50.00 (instead of the default $100.00) before applying a credit or discount.

Here's how:

1. Open your Receive Payments screen and enter the Payment Amount as $250.00.
2. Check off Invoice A so the full $200.00 is applied.
3. Check off Invoice B, change the payment column to $50.00.
4. Check the bottom right corner: Amount for Selected Invoice will now accurately match your $250.00 payment. Click Save and close.
5. Create a Credit Memo for $50.00. You can title the item Recoupment and note in the Description that it relates to Invoice C.
6. Apply that $50.00 Credit Memo to the remaining $50.00 balance on Invoice B.

However, if you need to correct your previous attempt with the Discount feature, we can first reduce the applied payment amount for Invoice B before initiating the discount.

Here's how:

1. Open the Receive Payments screen and enter the Payment Amount as $250.00.
2. Select Invoice A to apply the full $200.00.
3. Choose Invoice B and manually change the payment amount in the payment amount column to $50.00.
4. Highlight Invoice B and click the Discounts and Credits button.
5. Navigate to the Discount and Credits at the top, enter $50.00, and map it directly to your designated Recoupment under the Discount Account, then Save and Close.

I'll be adding this article for more information about recording an invoice payment in QuickBooks Desktop.

If you need further assistance, please leave a comment below.

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