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January 4, 2026
Question

forwarded invoice from email to qb email is rejected.

  • January 4, 2026
  • 1 reply
  • 2 views
No text available

1 reply

QuickBooks Team
January 4, 2026

Welcome to the Community, @admin439.
 

Could you share what the error message says? In cases like this, QuickBooks usually sends you an email explaining why a document was rejected.
 

If your email isn’t registered with QuickBooks, you might receive a message saying, "Your email isn't setup for receipt and bill forwarding. Contact your QuickBooks admin to help you set this up.
 

Also, make sure your file meets these requirements:
 

  • The file type should be one of these: PDF, JPEG, JPG, GIF, or PNG.
  • Each image should contain only one document.
  • Email the file to your custom QuickBooks email address (e.g., @qbodocs.com).
  • File size should be between 46KB and 20MB.


For more information, check out this article: Email receipts and bills.
 

Let us know if you have other questions.