Hi all I have lost ability to print preview,all I get is a blank screen at this stage I have to download report or invoice and open the PDF ?

Hello there, @info740.

There are times that your browser is full of frequently-accessed page resources, causing QuickBooks Online (QBO), to act strange. You can log in to your QBO account using a private browser. This is to rule out any problems related to your browser.

• Google Chrome, press CTRL + Shift + N
• Mozilla Firefox: press CTRL + Shift + P
• Internet Explorer: Press CTRL + Shift + P
• Safari: press Command + Shift + N

If it works, we’ll need to clear your browser’s cache to optimize the browser’s performance and your QBO experience.

If you get the same result while using an incognito/private browser, I recommend switching to a different browser.

For additional help, feel free to reach out to our QuickBooks Customer Care Team. They have the tools to check what's causing this and can initiate a screen sharing session to get to the resolution quickly.  

Here's how to contact us:

1. Visit: https://help.quickbooks.intuit.com/en_US/contact.
2. Choose your QuickBooks Product.
3. Go to Payroll.
4. Choose your type of Payroll Subscription.
5. Select Payroll.
6. Click on the View Contact Info button to see the support number.

Feel free to post anytime if you need help with anything else. We're always here to help.