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C
cameronlesko
April 12, 2019
Question

How do I stop my invoices going through to my customers as spam mail?

  • April 12, 2019
  • 4 replies
  • 18 views
No text available

    4 replies

    Adrian_A
    Adrian_A
    Level 8
    April 13, 2019

    Hello there, cameronlesko.

     

    You'll have to make sure that your customer's mail inbox has enough space to receive the invoices. Once their inbox don't have enough storage, that's the time their invoices will go to the spam mail folder.

     

    Let me know how it goes on your end. Have a good day!

    Rustler
    Rustler
    Level 15
    April 13, 2019
    @Adrian_A wrote:

    Hello there, cameronlesko.

     

    You'll have to make sure that your customer's mail inbox has enough space to receive the invoices. Once their inbox don't have enough storage, that's the time their invoices will go to the spam mail folder.

     

    Let me know how it goes on your end. Have a good day!

    Not sure who told you that, but that is not the way it works

      Rustler
      Rustler
      Level 15
      April 13, 2019

      @cameronlesko 

       

      Sadly that happening is a direct result of intuits method of sending emails, everything comes from intuit rather than from your email address.  Since every other site ion the net can use your email instead of intuits, it has to be deliberate.

       

      But because of the return address, a lot of email software mark it as spam.

       

      All you can do is ask your customers to  set a rule to allow that email address to go to the inbox and not the spam folder

        M
        Mer11
        August 22, 2019

        What email address should we tell clients to allow?  [email address removed]?

        M
        Mer11
        August 22, 2019

        Ugh... quickbooks @ notification. intuit. com

        AlcaeusF
        AlcaeusF
        Level 14
        September 29, 2019

        Thank you for taking the time to voice your concerns here, cameronlesko.

         

        This is certainly not the experience we want you to have. Rest assured that I'll pass along your suggestion to our Product Engineers. They're always looking for ideas from users on how to improve QBO.

         

        With regards to adding an SPF TXT record, we have a separate online forum called Intuit Developer Community that caters this kind of concern. You'll get some helpful advice from experts on to about it. Here's the link: https://intuitdeveloper.lc.intuit.com/.

         

        Please let me know if you have any other issues or concerns by leaving a comment in this thread. I'll be more than happy to assist. Take care and have a great weekend!

        J
        Juanmata
        July 30, 2021

        Its 2021 and I still have this issue.

         

        I've never had a problem with Invoices going to spam with my old software but since switching to Quickbooks, constant spam.

          AlexV
          AlexV
          Level 10
          July 30, 2021

          Hello Juanmata!

           

          Thanks for joining this thread. Allow me to share and help you with the emails.

           

          The most possible reason why some emails from QuickBooks Online were marked as spam is that the email domain of your customer blocks the @intuit.com. When they receive your email in their spam folder, you'll want to advise them to select This is not spam or Not Junk.

           

          Also, you'll want to inform them to send a sample email to do_not_reply@intuit.com or add quickbooks@notification.intuit.com to their contacts. This helps so that their email provider recognises the @intuit domain as a trusted site.

           

          Need help in personalising the sales forms? Check this link: Customise invoices, quotes, and sales receipts in QuickBooks Online.

           

          Leave a comment again below if you have other concerns. I'll be here!

          A
          Alpinegroundsco
          October 1, 2022

          I am also having this problem with estimates and invoices. Simple fix here, once the invoice or estimate is created you press email and it drops the .pdf into what ever mail program you use as a new message to the customers email on file just like the desktop version did flawlessly. There is absolutely no reason why this can’t be re worked. You guys push switching to online so much, these issues should be worked out. I don’t have time as a business owner to go back and forth making sure people are receiving emails, this isn’t 1996. Don’t reply with a copy/paste generic response either. Escalate this to the developers. Clearly this is an issue and hasn’t been resolved for YEARS. 

            Rose-A
            Rose-A
            Level 10
            October 1, 2022

            Hey there, Alpinegroundsco.

             

            I completely understand where you’re coming from. Allow me to help and get this working for you.

             

            As long as QuickBooks isn't blocked form you email provider, all invoices will not go to spam mail. To ensure they can receive the invoices, let’s reset your email address. Here’s how:

             

            1. Go to the Gear icon at the upper right.
            2. Under Your Company, select Account and Settings.
            3. In the Contact info section, review each email address, then make changes as needed.
            4. Select Save and then Done.

             

            If resetting the email address doesn’t work, I'd suggest adding Intuit as a trusted site to prevent your browser from potentially blocking site content.

             

            We can refer to this article: Adding Intuit as a trusted site. Even if this article is for QuickBooks Online US, the same process can be applied to your Australia account.

             

            However, if the problem persists, we can scan through the following article to for other troubleshooting steps: 3 solutions for you when customers aren't receiving your emails.

             

            I want to make sure you're all set, so please let me know how it goes, Alpinegroundsco. I'll get back to you as soon as I can to provide additional help.

            A
            Alpinegroundsco
            October 2, 2022

            The problem doesn’t lie with me receiving emails from QuickBooks. The problem lies with my customers receiving emails from me through the QuickBooks platform. With the desktop app I was able to click a button and the desktop app would open up my email service provider with the invoice attached. During the time I was using the desktop app, my emails never went to spam. Now, every invoice I send through the web-based program goes directly to my customer’s spam or promotions folder. To me, it seems that the email service provider QuickBooks is using to send these emails is considered SPAM by almost every inbox. Why did the functionality with desktop app not translate over to the web-based program? The work around would be for me to download every invoice and then manually send it out through my email service provider. This doubles the amount of time it takes me to invoice. QuickBooks continues to advertise the web-based program as easy to use and small business friendly. This is far from it and extremely disappointing. 

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