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1 reply

Steven_Product Champion
August 21, 2020

Hi adrianitarofe, 

 

When you make a customer inactive or delete it in QuickBooks Online, the customer is removed from the Client/Customer tab, reporting options, and any other place where customers are listed. To make a customer inactive please see the steps below:

 

  1. Go to Sales, then select Customers or Client tab.
  2. Find the customer or client, then in the Action column select Make inactive.
  3. Select Yes to confirm the request.

 

 

-Steven