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December 15, 2023
Question

I get customers names on the search button but cant get sales receipt names,i have tried the incognito window and deleted cookies

  • December 15, 2023
  • 1 reply
  • 0 views
No text available

1 reply

Level 4
December 15, 2023

Hi accounts273,

 

Thanks for getting back to us. There isn't any reported product investigation with re-designed search function not working. For us to further check on the unexpected behavior encountered. I would recommend contacting our Customer Care Team. That way, one of our support agents can further check this with our engineers and escalate to them for investigation.

 

Here's how to contact support:

 

  1. Click on the Help (?) icon.
  2. Select Assistant and enter Contact support in the chat field, and then click the Send icon.
  3. You'll be asked about your concern, and you'll need to enter and send it.
  4. If you can't see any related topics to your issue on what they shared, select No, get me a human.
  5. Then, click Contact Us.
  6. Choose either Callback or Chat.

 

To check the availability of our live experts, please visit this article: QuickBooks Online support hours.

 

Feel free to post again in the Community if you have further questions. I am around to help you.