I have added our new ABN and now both are showing on invoices and I can’t delete the old one. I am frustrated and it’s causing payment issues with our clients.

Hello cknightsonconcre,

I understand you have issues with the two ABN numbers shown in your invoices. It's good to hear you were able to add your new ABN number. Did you update your ABN on the company settings page using the steps below?

1. Click on the Gear Icon, and click on Account and Settings.
2. Click on the Company tab.
3. Click on ABN, and edited the ABN number.
4. Click Save and Done.

If so, let's also check your Custom form styles to make sure the new ABN number is listed there. Here's how:

1. Click on the Gear Icon, and click on Custom form styles.
2. Click on Edit in the Standard template.
3. Click on the Content tab, and then click on the first box on the preview to the right.
4. Locate the Header section, and locate ABN, verify the ABN no shown.

If it's correct and updated, we'd recommend contacting our Customer Care Team as they have the right tools to help you how to show the new ABN number on your invoices.

Message us back if you need more help with QuickBooks Online. I'll be around to help you.